Refund and Returns Policy for NasBoost Limited
Last Updated: [11/11/2025]
1. Overview
NasBoost Limited (“we,” “our,” or “us”) is committed to ensuring your satisfaction with the products and services purchased from our website, https://nasboost.com. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges.
Please read this policy carefully. By making a purchase, you agree to be bound by its terms.
2. Return Eligibility
2.1 Time Frame
You have 7 calendar days from the date of receipt to initiate a return for most products . This is provided for your reflection and to confirm the product meets your needs, and is not a trial period.
For software, digital downloads, and certain other products, different terms may apply as outlined in Section 5 (Non-returnable Items).
2.2 Condition of Items
To be eligible for a return, the item must be:
In its original, unused, and uninstalled condition.
In the original packaging, including all manufacturer’s labels, tags, and protective covers.
Accompanied by all accessories, manuals, and free gifts that came with it . If the free gifts are not returned, their value may be deducted from the refund .
Include the original purchase receipt or proof of purchase.
Items that do not meet these criteria may be refused and returned to you.
3. Return Process
3.1 How to Initiate a Return
Please contact our customer service team via email at [insert your customer service email] or through your account on our website to initiate a return.
Provide your order number, product name, and reason for the return. Photographic evidence of the product’s condition or any defect may be required .
3.2 Shipping Instructions for Returns
You are responsible for the cost and risk of returning the goods unless the return is due to an error on our part or a defective product.
We recommend using a trackable and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.
Please pack the product securely to prevent damage during shipping.
4. Refunds
4.1 Timing of Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed within a reasonable period, typically within 7 days of our confirmation .
The refund will be automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
4.2 Refund Amount
The refund will cover the purchase price of the returned product(s).
The original shipping and handling fees are non-refundable, unless the return is a result of our error .
If the total order value after return falls below the free shipping threshold, the original shipping cost may be deducted from the refund .
5. Non-returnable Items
Certain types of items are non-returnable for hygiene, safety, or digital nature reasons, which include :
Software, digital products, or game keys that have been redeemed, downloaded, or the seal has been broken.
Customized or personalized products made specifically to your order.
Personal care and hygiene products (e.g., certain types of filters or wearable components) where the seal is broken.
Any product not purchased from https://nasboost.com.
6. Exchanges
We currently primarily handle returns and refunds. If you wish to exchange an item for a different model or variant, we recommend processing a return for the original item and placing a new order.
7. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide your order number and clear photos or a video of the product, its packaging, and any damage.
We will evaluate the situation and, if the issue is verified, we will cover the return shipping costs and provide a full refund or replacement.
8. Cross-border Considerations (For International Customers)
Please be aware that if you are purchasing from outside Hong Kong:
You are responsible for any customs duties, taxes, or brokerage fees incurred during the return process.
The product must comply with Hong Kong’s import regulations to be eligible for return.
Return shipping costs for international orders are the responsibility of the customer .
9. Governing Law and Dispute Resolution
This policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
Our policy is designed to be fair and compliant with Hong Kong consumer protection laws, including the Sale of Goods Ordinance and the Control of Exemption Clauses Ordinance .
10. Policy Updates
We reserve the right to amend this Refund and Returns Policy at any time. The “Last Updated” date at the top of this page will be revised accordingly. Changes will apply to all orders received after the date of the change.
11. Contact Us
If you have any questions about this policy or wish to initiate a return, please contact us at:
NasBoost Limited
Unit D07, 8th Floor, Phase 2, Kai Tak Factory Building, 99 King Fook Street, San Po Kong, Hong Kong
Email: [email protected]