NasBoost FAQ — Products, Shipping, Payment & Support

NasBoost builds open, upgradeable NAS hardware — the physical layer of a private cloud. Our range covers complete multi-bay NAS systems, NAS motherboards, SATA and NVMe expansion cards, server-grade cables and 2.5G/10G network switches.

What we provide is the chassis, board, controller and cabling layer that everything else plugs into — a vendor-neutral foundation you can build on for years.

A closed appliance ties your data to one vendor’s operating system, one vendor’s drive compatibility list and one vendor’s upgrade cycle. Our hardware is OS-agnostic and vendor-neutral: you choose the software, you choose the drives, and you can replace a single failed component instead of the whole unit.

In practice this means lower long-term cost, no forced migration when a vendor ends support, and the freedom to run the platform that fits your workflow — whether that is a hypervisor, a ZFS-based storage OS or a lightweight home server distribution.

Our boards ship without a pre-installed system, so you are never locked in. Customers commonly run TrueNAS SCALE, Unraid, Proxmox VE, OpenMediaVault, Xpenology, ESXi, or a plain Ubuntu / Debian server.

Because every board exposes standard SATA, NVMe and PCIe lanes, software RAID and filesystem layers such as ZFS, mdadm, SnapRAID and MergerFS all work normally. Installation walkthroughs are published in our Wiki.

Both. Complete systems arrive assembled, cabled and BIOS-configured — you add drives, install your chosen OS and you are running. Bare motherboards and expansion cards are aimed at builders who already have a chassis and want to upgrade an existing machine.

If you are new to NAS, tell us your goal (media library, backup target, virtualisation lab, surveillance recording) and our team will recommend a configuration rather than simply selling you the most expensive board.

NasBoost Limited is a Hong Kong registered company with its business office in Kowloon, Hong Kong SAR. Engineering, final quality inspection and fulfilment are handled by our technical operations centre in Mainland China, which is also where returns are inspected.

Every unit is functionally tested — POST, memory training, SATA/NVMe port enumeration and network link — before it is packed. Full company details are on our About Us page.

Part of our range is built specifically for ECC UDIMM memory, which is the recommended configuration when you run ZFS and care about silent bit-rot. Other boards in the range use standard non-ECC DDR4 or DDR5 modules for cost-sensitive builds.

Each product page states clearly whether ECC is supported, so you can match the board to your integrity requirements. If you are unsure which combination is validated, ask support before ordering.

No. NasBoost does not participate in discount campaigns, coupon codes or seasonal sales events. Every product is sold at an honest, ultra-low-margin price 365 days a year, and that price is anchored to the US dollar — it does not move with promotions, flash sales or holiday markups.

This is a deliberate choice. Instead of inflating a sticker price so it can be “cut” later, we keep the price permanently at its lowest sustainable level and put the difference into engineering, premium components and technical support. The price you see today is the price a customer paid last month and will pay next month.

Orders can be changed or cancelled free of charge before dispatch, which is normally within 0-3 business days. Email support@nasboost.com with your order number as early as possible.

Once the parcel has left our facility the order can no longer be modified, but the 30-day return window still applies after delivery.

Yes. We supply system integrators, IT resellers and small businesses. Volume pricing starts at 5 units per SKU, and custom configurations — pre-tested drive sets, branded BIOS splash, kitting and custom labelling — are available on larger projects.

Submit your requirements through the Wholesale & Bulk Order form and our team replies with a quotation within 2 business days.

We deliberately focus on the chassis, board, controller and cabling layer. Drives and memory are heavy, warranty-sensitive and best sourced locally where replacement is fast and cheap.

We do maintain a compatibility list of validated HDD, SSD and memory kits for each board. Ask support for the current list before you buy and we will confirm what is known to work with your chosen platform.

Yes. A commercial invoice is issued automatically with every order and can be downloaded from your account. If you need the invoice addressed to a company with a VAT or tax registration number, email support@nasboost.com with your order number and billing details before dispatch and we will reissue it.

NasBoost currently ships to 37 countries and regions across five regions:

• North America — United States, Canada.
• Europe — United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Luxembourg, Ireland, Sweden, Norway, Denmark, Finland, Portugal, Estonia, Cyprus, Malta, Croatia, Bulgaria.
• Asia Pacific — Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines.
• Middle East & Eurasia — United Arab Emirates.
• Latin America — Mexico, Chile, Colombia, Ecuador.

We cannot deliver to P.O. Boxes, APO/FPO addresses or certain restricted remote island territories. The complete list with per-country transit times is in our Shipping Policy.

Orders are processed in 0 to 3 business days after payment authorisation and security verification. Orders placed after 12:00 PM Hong Kong Time begin processing the next business day.

Transit time then depends on the destination — typically 4-8 business days to most of Asia Pacific, 5-10 business days to Europe, 7-15 business days to North America and Australia, and 10-22 business days to Latin America. Estimates start from the dispatch date, not the order date.

Region	Typical Transit Time
Asia Pacific	4 – 15 Business Days
Europe	5 – 15 Business Days
North America	7 – 15 Business Days
Middle East & Eurasia	8 – 12 Business Days
Latin America	10 – 22 Business Days

Standard shipping is free on every product to all 37 supported destinations, with no minimum order value. The price shown on the product page and at checkout is the final total — there are no handling fees, fuel surcharges or logistics add-ons added later.

No. NasBoost ships on a DDP (Delivered Duty Paid) basis. Any applicable import duties, VAT, GST and customs brokerage fees are already included in the price you pay at checkout.

We handle clearance on your behalf, so the courier will not ask you for extra money on delivery. As the importer of record you remain responsible for complying with local regulations — if customs requests additional documentation, please cooperate promptly so the parcel is not delayed.

Once your parcel is scanned into the international logistics network you receive an email with a unique tracking number and a direct link to the carrier. Live status is also available on our Track Your Order page — no account needed.

Allow 24 to 48 hours for the first tracking scan to appear, since parcels must pass through export processing before updates become visible.

Damaged on arrival: inspect the carton before signing. If it is visibly damaged, refuse delivery. If you have already accepted it, photograph the packaging and contents and contact us within 48 hours.

Lost in transit: if tracking has not updated for more than 7 business days past the estimated delivery date, tell us immediately. We open a formal investigation with the carrier, which usually resolves within 5-10 business days, and we will reship or refund if the parcel is confirmed lost.

Cross-border logistics require a complete address in English: full recipient name, detailed street address with unit or building number, correct postal code and city/province, and a valid local mobile number the courier can call.

We are not responsible for failed deliveries caused by incorrect or incomplete address data. If a parcel must be re-routed or re-shipped because of a customer error, the additional freight is charged to the customer.

Every destination supports international credit and debit cards — Visa, Mastercard, American Express, JCB and UnionPay — plus Apple Pay, Google Pay and PayPal. On top of that we support the dominant local wallets in our core markets:The full country-by-country matrix, including the currency each destination is billed in, is on our Payment Policy page.

All NasBoost prices are fixed in US dollars — USD is our single pricing base, and it does not fluctuate with promotions or exchange-rate speculation. At checkout the amount is presented in your local currency where we support it, for example SGD in Singapore, MYR in Malaysia, THB in Thailand, VND in Vietnam, PHP in the Philippines, EUR in the eurozone, GBP in the United Kingdom and USD in the United States.

The amount shown at checkout is the amount charged. If your card is denominated in a different currency, your bank applies its own conversion rate and may add a foreign transaction fee — that charge comes from your bank, not from us.

Payment is captured immediately on order confirmation at checkout, which is what allows us to start the quality check and dispatch cycle the same or next business day.

All transaction data travels over 256-bit SSL/TLS encrypted channels. Card credentials are tokenised by the payment gateway and never stored on our servers. We do not sell or share customer data; the details are in our Privacy Policy and Cookie Policy.

No. The price at checkout is the final total: product, standard shipping and any applicable duties are all included. We do not add handling fees, fuel surcharges, payment-method surcharges or restocking fees. The only possible extra charge is the foreign transaction fee your own bank may apply, which is outside our control.

You have 30 calendar days from the delivery date to request a return for any reason — change of mind included. The item must be in good condition: free from physical damage, modifications or signs of excessive wear beyond normal inspection, with original packaging, accessories, cables and documentation included where possible, plus valid proof of purchase.

To start a return, email support@nasboost.com with your order number and the reason. Our team replies within 1 business day with a Return Merchandise Authorization (RMA) number and shipping instructions — please do not ship anything back before you receive it.

Returns go to our Technical Fulfillment Center in Changsha, Hunan Province, China. NasBoost covers return freight for defective, damaged or incorrect items; for change-of-mind returns the customer covers the actual return freight and should use a trackable service. Mark the customs declaration as “Returned Goods — No Commercial Value” — we absorb any import duties on arrival, so you never pay customs twice. Full terms are in our Refund & Returns Policy.

Once your return reaches our hub, engineers inspect it within 3-5 business days. On approval the refund is issued immediately to your original payment method and typically appears in your account within 7-10 business days depending on your bank or wallet provider — roughly 2-3 weeks end to end, often faster.

We charge no restocking fee and no administrative deduction: a qualifying return is refunded at 100% of the purchase price. Items that arrive dead on arrival are handled with priority — contact us within 7 calendar days of delivery with photos or a short video, and choose between a full refund including shipping or a free replacement.

All NasBoost hardware carries a 1-year limited warranty from the date of delivery, covering defects in materials and workmanship under normal use. Verified hardware failures are repaired or replaced at no cost during that period.

The warranty is separate from — and additional to — the 30-day money-back guarantee.

The limited warranty excludes physical damage from drops or liquid ingress, bent or burnt CPU socket pins, damage caused by incorrect power wiring or a failed third-party PSU, unauthorised modifications or reflow soldering, and normal wear items such as fan bearings and thermal paste.

Data loss is never covered. RAID is redundancy, not a backup — always keep an independent copy of anything you cannot afford to lose.

Email support@nasboost.com with your order number, a description of the fault and photos or a short video showing the problem. Our engineers respond within 1 business day and will either send a troubleshooting checklist, issue an RMA for repair, or dispatch a replacement.

Never ship a product back before you have an RMA number.

Email: support@nasboost.com
WhatsApp: +86 18575539686
Business hours: Mon-Fri, 9:00 AM – 6:00 PM (HKT)

Pre-sales questions about compatibility, drive selection or OS choice are welcome through the same channels. Self-service resources — BIOS files, drivers, manuals and installation guides — live in the Download Center and the Wiki.