Shipping Information

1. Order Processing Time

At NasBoost, we aim to ensure every hardware component undergoes a final quality check before dispatch. All orders are typically processed within 0 to 3 business days (Monday through Friday, excluding public holidays in Mainland China and Hong Kong SAR, as all items are verified and dispatched directly from our technical operations center in China) following successful payment authorization and security verification.

Daily Cut-off: Orders placed after 12:00 PM (Hong Kong Time – HKT) will begin processing on the following business day. Please note that during high-demand seasons or promotional events, processing times may be slightly extended. You will receive an automated email notification the moment your package is handed over to our carrier.

2. Shipping Destinations

NasBoost Limited currently ships to the following 37 countries and regions, covering North America, Europe, Asia Pacific, the Middle East, and Latin America. Our logistics network is optimized for:

• North America: United States, Canada.
• Europe: United Kingdom, Germany, Austria, Switzerland, Luxembourg, Spain, Ireland, Netherlands, Sweden, Norway, Denmark, Finland, France, Italy, Belgium, Portugal, Estonia, Cyprus, Malta, Croatia, Bulgaria.
• Asia Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Vietnam, Thailand, Philippines.
• Middle East & Eurasia: United Arab Emirates.
• Latin America: Mexico, Chile, Colombia, Ecuador.

Please note that we cannot deliver to P.O. Boxes, APO/FPO addresses, or certain restricted remote island territories (For the United States, this excludes military bases, Puerto Rico, Guam, and the U.S. Virgin Islands). If our courier partner deems an address “undeliverable,” we reserve the right to cancel the order and provide a full refund within 24 hours.

3. Shipping Methods and Origin

To maintain direct oversight of our supply chain and ensure product authenticity, all items are fulfilled and dispatched from our primary technical operations center in Mainland China. We utilize premium international express services (such as DHL, FedEx, or specialized regional logistics leaders) to ensure safety and speed.

The table below lists the estimated delivery time (in business days) for each destination. Please note these estimates begin from the date of dispatch and may vary due to customs clearance, extreme weather, or other operational factors.

Area	Destination Country / Region	Estimated Delivery Time (Business Days)
North America	United States	7 – 12
	Canada	10 – 15
Europe	United Kingdom	6 – 8
	Germany	5 – 7
	Austria	8 – 10
	Switzerland	8 – 10
	Luxembourg	8 – 10
	Spain	6 – 10
	Ireland	8 – 10
	Netherlands	7 – 10
	Sweden	8 – 10
	Norway	8 – 10
	Denmark	8 – 10
	Finland	8 – 10
	France	5 – 7
	Italy	6 – 10
	Belgium	6 – 8
	Portugal	10 – 14
	Estonia	8 – 10
	Cyprus	6 – 8
	Malta	12 – 15
	Croatia	8 – 10
	Bulgaria	8 – 10
Asia Pacific	Australia	7 – 15
	New Zealand	7 – 12
	Japan	4 – 7
	South Korea	6 – 8
	Singapore	4 – 7
	Malaysia	5 – 7
	Vietnam	3 – 8
	Thailand	5 – 8
	Philippines	5 – 10
Middle East & Eurasia	United Arab Emirates	8 – 12
Latin America	Mexico	10 – 20
	Chile	11 – 14
	Colombia	10 – 20
	Ecuador	17 – 22

*Estimated delivery times begin from the date of dispatch, not the date of order placement. Transit times may be impacted by customs clearance, extreme weather, or other force majeure events.

4. Shipping Costs

At NasBoost, we believe in transparent pricing with absolutely no hidden fees. We provide 100% FREE STANDARD SHIPPING on all products to all 37 supported countries and regions listed above. There is no minimum order value required to qualify for free shipping.

Please be assured that the price you see on the product page and checkout is the absolute final total — you will never be charged any additional logistics costs, handling fees, or fuel surcharges at checkout.

5. Order Tracking

Complete transparency is core to our service. Once your package is scanned into the international logistics system at our China hub, an email containing a unique tracking number and a direct link to the carrier’s portal will be sent to your registered email address.

Please allow 24 to 48 hours for the tracking status to reflect active movement, as packages must first pass through initial export processing centers before digital updates become available.

6. Customs, Duties, and Import Taxes

NasBoost provides a Delivered Duty Paid (DDP) service for major destinations. This means that for most standard orders, any applicable import duties, Value Added Tax (VAT), or customs brokerage fees are calculated and fully included in the final price you see at checkout. The price displayed at your final payment confirmation is the total amount you pay — you will not be charged unexpected fees upon delivery.

We handle the customs clearance process on your behalf to ensure a smooth delivery. However, as the “Importer of Record,” you are still responsible for complying with the destination country’s regulations. Should customs authorities require additional documentation or identification, you agree to cooperate promptly with us or our logistics partner. Failure to provide necessary information or refusal to accept the package without valid reason may result in delays or additional charges for which you may be held responsible.

In the rare event that a package is returned to us due to incorrect address information provided by you, or due to non-cooperation with customs procedures, we reserve the right to deduct the original shipping costs and any return freight charges from your refund.

*This DDP policy applies to all destinations we ship to. Please note that in countries with complex non-tariff barriers, clearance times may be slightly longer, but we will always keep you informed.

7. Shipping Address Accuracy

Accuracy is critical for cross-border logistics. Customers must provide a full shipping address in English, including:

• Full Name of the recipient.
• Detailed Street Address (Unit/Suite/Building numbers).
• Correct Postal Code and City/Province.
• Mandatory: A valid local mobile phone number for the courier’s use.

NasBoost is not responsible for delivery failures caused by incorrect or incomplete address data. If a package requires re-routing or re-shipping due to customer error, additional fees will apply.

8. Damaged or Lost Packages

8.1. Damaged Arrival: Please inspect the exterior of the package before signing. If there is visible damage, we strongly suggest you refuse delivery. If you have already accepted it, you must take high-resolution photos/videos of the packaging and contents and contact us within 48 hours.

8.2. Lost in Transit: If your tracking information has not updated for more than 7 business days past the estimated delivery date, please notify us immediately. We will open a formal investigation with the carrier, which typically takes 5-10 business days to resolve.

9. Contact Information & Fulfillment Center

For any questions regarding this policy or to coordinate a return to our designated technical hub in China, please reach out to our team: