Refund and Returns Policy

1. Overview

At NasBoost Limited (“we,” “our,” or “us”), your satisfaction is our top priority. We stand behind the quality of our products and want you to shop with complete confidence. If you are not entirely satisfied with your purchase from https://www.nasboost.com, we’re here to help.

This policy applies to all orders shipped to our serviced destinations. By completing a purchase, you agree to the terms outlined below.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Requirements

To qualify for a full refund, returned items must be in good condition:

• The product must be free from physical damage, modifications, or signs of excessive wear beyond normal inspection.
• Original packaging, accessories, cables, and documentation should be included where possible.
• A valid proof of purchase (order number or receipt) is required.

3. How to Initiate a Return

Simply email us at support@nasboost.com with your order number and the reason for the return. Our support team will respond within 1 business day with a Return Merchandise Authorization (RMA) number and clear shipping instructions.

Please do not ship any items back without an RMA number, as this may delay processing.

3.1 Return Shipping Hub

All returns are processed through our dedicated Technical Fulfillment Center for professional inspection:

4. Return Shipping Costs

4.1 Defective or Incorrect Items

If you received a defective, damaged, or incorrect product, NasBoost Limited will cover all return shipping costs. We will provide a prepaid return label or reimburse your shipping expenses upon receipt of the shipping invoice.

4.2 Change of Mind Returns

For non-defective (change of mind) returns, the customer is responsible for the actual return shipping costs to our hub. We recommend using a trackable shipping service to ensure safe delivery, as we cannot be held responsible for packages lost in transit without proof of shipment.

4.3 Customs & Duties on Returns

Please clearly mark the package as “Returned Goods — No Commercial Value” on the customs declaration. NasBoost Limited will fully assume and cover any import duties, customs fees, or clearance taxes incurred upon arrival at our China hub. Customers will never be requested to pay any additional customs fees for returning an item.

5. Restocking Fees

NasBoost Limited believes in absolute pricing transparency. We do NOT charge any restocking fees for returns. Customers will receive a 100% refund of the product purchase price, provided the item is returned in accordance with our eligibility criteria in Section 2.1. There are no hidden processing fees or administrative deductions.

6. Damaged or Defective Items (DOA)

Priority Handling: If your product arrives damaged or is Dead on Arrival (DOA), please contact us within 7 calendar days of delivery. Include clear photos or videos of the packaging and the defect — this helps us file claims with our shipping partners and prevent future issues.

In these cases, we will offer you the choice of:

• A full refund (including all shipping costs), or
• A free replacement shipped at no additional cost.

7. Refund Process & Timeline

Once your return is received at our facility, our engineers will inspect it within 3-5 business days. Upon approval, your refund will be processed immediately to your original payment method.

Refunds typically appear in your account within 7-10 business days, depending on your bank or payment provider’s processing time. You will receive email confirmation at every stage of the process.

8. Exchanges

Need a different model or version? We’re happy to help. Contact our support team within the 30-day return window, and we’ll guide you through a smooth exchange process. Any price differences will be refunded or charged accordingly.